JetDocs Administrator Fully Remote - US

JetDocs Administrator

Full Time • Fully Remote - US

*REMOTE*

RESPONSIBILITIES 
•        Run weekly reports/ad hoc (HQ Budget) 
•        Troubleshooting
•        create job descriptions and templates to support the application
•        Prepare job aides and define site management roles for Jetdocs
•        Work on enhancements with Andrew (Jetdocs External Team)
•        Changes / Reconfiguration to job templates
•        Creation of new requested job templates by various groups
•        KPI Adherence (close out tickets > 60 days open 
•        Administration of full JETDOCS Pro Application & all day-to-day requests and activities
•        Template Owners as needed (email/teams) 
•        All change requests to workflows need to be approved/confirmed by template owners 
•        Workflow groups to move tickets along (as needed)
•        Offer ad-hoc assistance for complex issues post-transition
•        Review and refine processes based on feedback from HRIS and end-users.
•        Maintain open communication for continuous improvement.
 
DELIVERABLES & Due dates
Documents detailing:
1.     Administration of JETDOCS PRO Application
2.     Provide day-to-day support of the JETDOCS Workflow application across USERS
3.     Communicate ownership changes to all stakeholders (Templates, Jetdocs, leadership)
4.     Update system access and modify email distribution
 
Qualifications EXPERIENCE & EDUCATION 
·       Expert knowledge in JETDOCS Pro (Jetdocs Inc). 
·       Excellent oral, written, presentation, and communication skills
·       Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint)
·       Expert Proficiency with JETDOCS PRO Application
·       Excellent interpersonal skills, including the ability to work with individuals at all levels of the organization
·       Strong analytical and problem-solving skills
·       Ability to effectively prioritize and execute in a high-pressure environment
·       Ability to independently set priorities and meet deadlines in a fast-paced environment, a self-starter
·       Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements, and can produce sample work upon request
·       Excellent oral, written, presentation, and communication skills
·       Excellent interpersonal skills, including the ability to work with individuals at all levels of the organization
·       Strong analytical and problem-solving skills
·       Ability to effectively prioritize and execute in a high-pressure environment
·       Ability to independently set priorities and meet deadlines in a fast-paced environment; a self-starter
·       Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements, and can produce sample work upon request

This is a remote position.

Compensation: $50.00 - $75.00 per hour




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